Service

Service

Global Technological Collaboration to Enhance Service Depth

National-Level R&D Strength:
Our Beijing headquarters, recognized as a National High-Tech Enterprise, serves as the R&D hub with elite teams in optics, mechanics, electronics, and software. It leads the formulation and iteration of technical standards.

 

OEM Technology Empowerment:
We collaborate closely with globally certified OEM factories, sharing manufacturing processes and fault databases to ensure fast spare parts supply, remote diagnostics, and continuous service support.

 

Dual Validation: Clinical & Industrial:
Collaborations with top ophthalmic institutions such as Beijing Tongren Hospital ensure clinical reliability;
OEM factories are certified under ISO 13485 and other international standards, with solutions validated through mass production.

Localized Service Network Covering Key Markets

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Efficient Direct Support in North America

Our U.S. subsidiary (Ray Vision Inc.) holds a unique FDA manufacturing license in California, offering

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Regulatory Assurance

Full compliance with FDA standards to eliminate service risks

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Localized Assembly & Debugging

Rapid on-site issue resolution, avoiding cross-border returns

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24-Hour Spare Parts Warehouse

Independent storage facilities across the Americas with <24h emergency response

Service

Core Competitive Advantages

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Technical Support

Proprietary R&D + Joint OEM technical base, covering hardware to system level

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Response Efficiency

Direct North America service (<24h) + Multi-regional OEM support

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Regulatory Compliance

California FDA license + OEM global certifications, zero service barriers

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Cost Control

Centralized OEM spare parts supply, reducing maintenance costs for clients

Full-Cycle Digital Management with Proactive Service

Technical Training & Knowledge Sharing

Our technical center in Beijing remotely monitors device performance data, proactively identifies potential failures, and coordinates with OEM factories for early spare parts dispatch.

Technical Training & Knowledge Sharing

We provide customized training to partners (covering OEM standards and maintenance manuals) to reduce operational risk.

A 24/7 global technical support platform is established between China-U.S. teams and OEM experts to address complex issues in real-time.

Certifications

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